B2B Help Desk and Ticketing

Use case

Help desk and ticketing for professional services. No more "they never got back to me".

Centralize requests, tickets and follow-ups from email, WhatsApp and phone in a single platform. First you bring order, then you let the AI qualify and route to the right team.

Law firms Accountants Marketing agencies Software houses HR consulting Insurance

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Why it works.

Automatic ticketing

Every message becomes a trackable ticket. Automatic assignment to the right team or operator.

AI qualification

The assistant gathers the initial details, classifies the request and routes it before it ever reaches your team.

SLAs and priorities

Set response times by request type. Automatic notifications when a ticket is about to breach.

Internal knowledge base

Upload procedures, standard contracts, internal FAQs. The AI answers with your information, not generic replies.

Multichannel made effortless

Customers write where they prefer. You reply from one place. The conversation stays unified.

Reports and analytics

Average response time, volume per channel, sentiment. Data to improve your service, not vanity metrics.

Frequently asked questions.

Yes. You can organize conversations by client or project and assign dedicated operators to each one.

Humassistant exposes REST APIs for custom integrations. Native integrations with the most popular CRMs are on the roadmap.

Every plan includes unlimited operators. A team of 10 pays the same price as a team of 2.

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Centralize your company communications in 5 minutes. No credit card required.

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