Which of these are you?
Pick your profile: the scenario, the relevant features and the examples all change.
Three channels, one customer, a single record.
You run an e-commerce store. Customers message you on WhatsApp about orders, email you about returns, and use your site for pre-sales questions. Three channels, three operators, and nobody knows what the others said.
With Humassistant, every customer is a single record. The AI assistant answers pre-sales FAQs, sends follow-ups on late orders, and when a human is needed it hands over the conversation with full context: order, history, sentiment.
Queries your management system for order status, tracking and the customer's purchase history.
When an order is running late, it proactively sends the update to the customer.
Guides the customer through the return process with personalized instructions.
Groups recurring questions to optimize answers and the knowledge base.
No more "they never got back to me".
Law firms, agencies, consultants, software houses. Your clients write to you on 4 different channels, each team member answers from their own, and when the client follows up nobody has the context.
Humassistant centralizes everything in a single inbox. The AI classifies requests by urgency and expertise, opens automatic tickets with SLAs, and when a human is needed it hands over the full thread.
The AI analyzes the content and assigns priority (low, medium, high, critical).
Every request becomes a ticket with an SLA timer based on its priority.
Assigns the conversation to the team member with the right expertise.
Every customer has a record with all conversations from every channel.
Answers 24/7. In your own words.
A restaurant, a gym, a beauty center, an auto shop. People call to find out if you are open, message on WhatsApp to book, send emails for information. You are busy working.
Humassistant answers everyone, 24 hours a day, with your business information. It takes bookings, answers FAQs, and when a human is needed it alerts you with full context.
The AI checks availability and books directly in your calendar.
Answers questions about hours, menu, price list, services offered and much more.
When a customer asks to speak with a human, you get an instant notification.
Answers the phone with a natural voice, handling bookings and information.
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