All your company communications. One place to manage them.
Whether it is a customer, a lead, a supplier or a teammate: centralize, organize and automate every inbound and outbound communication. All from a single platform.
As featured in
Whoever answers first wins the sale.
78% of customers buy from the first company that responds.
Source: Harvard Business Review, MIT, InsideSales
And yet responding first, every single time, is harder than it looks. Here is what gets in the way:
Fragmented communications, zero visibility
Five channels, several people, no complete picture. The customer repeats the same question, the team rebuilds the history by hand, important things slip through.
Slow replies, lost opportunities
Nobody knows who should answer what, or by when. Leads go cold, tickets stay open, customers go elsewhere.
Scattered information, slow processes
The answers to the most common questions - procedures, policies, product details - live in someone's head or in a file nobody can find. The team wastes time searching instead of working.
Organize first. Then automate. Whenever you want.
How Humassistant works from a managerial and operational standpoint.
Centralize
Your team finally gets a complete picture. All customer messages in one place, accessible to every operator. No more "where did that request end up?".
Organize
Your company always knows who wrote, what they want, and when. No more "they never replied" from customers or "start over from scratch" from you.
Automate
When the flow is clean, you turn on the AI. It answers in your company voice, frees up your team's time, and alerts you only when a real decision is needed.
Centralize
Email, WhatsApp, chat, phone, social: a single inbox for the whole team. API and webhooks to integrate with your stack.
Organize
Automatic tags, priorities, SLAs, skill-based routing. Real-time reporting on volumes, times and sentiment.
Automate
Configurable AI assistant on your knowledge base, human escalation, automatic clustering of recurring requests.
Which of these are you?
Pick your profile: the scenario, the relevant features and the examples all change.
Three channels, one customer, a single record.
Three channels, three operators, and nobody knows what the others said. Humassistant unifies orders, returns and pre-sales into a single customer record.
- Real-time order lookup via API
- Automatic tracking follow-ups
- Returns and exchanges handling
- Automatic clustering of the most frequent questions
No more "they never got back to me".
Complex requests that get lost across email, phone and tickets. Humassistant centralizes them with priorities, SLAs and AI pre-qualification.
- Ticket system with priorities and SLAs
- Automatic call transcription
- AI request pre-qualification
- Automatic calendar booking
Answers 24/7. In your own words.
After-hours calls, late-night WhatsApp messages, Instagram DMs. Humassistant answers 24/7 in your words and escalates to you when needed.
- Automatic replies on hours and availability
- Direct calendar bookings
- Knowledge base with procedures
- Service report forms
And when your "customers" are your employees?
The same AI that answers your customers can be used internally. Your employees chat with the company knowledge base instead of asking colleagues.
Typical examples
New-hire onboarding
Procedures, leave, contracts
Internal technical support
Product sheets, troubleshooting
Company policies
Expense reports, regulations
“Dopo i primi 5 minuti, le probabilità di conversione di un lead crollano di 8 volte.”
Fonte: InsideSales (analisi su 3.5 milioni di lead)
Only the features you actually need.
Centralize and organize
Unified inbox
Email, WhatsApp, phone, chat, social in one place.
Context for every conversation
Customer history, tags, segments, priorities.
Team management
Assignment, monitoring, unlimited operators.
Automate
AI assistant
Trained on your knowledge base, it answers across all channels and on the phone.
Smart escalation and routing
Recognizes when a human is needed and hands over the conversation with full context.
Analytics and integrations
Sentiment, clustering, automatic booking, API and webhooks.
The differentiators
WhatsApp with no markup
Zero markup on WhatsApp conversation costs: you pay Meta rates at real cost.
Newsletters on WhatsApp
Send newsletters on WhatsApp, with open rates up to 10x compared to email.
3D avatar in the widget
A three-dimensional avatar that speaks with a natural voice and gives your company a face.
Built for your business. Compliant with European regulations.
GDPR Compliant
Data stored in the EU, on Google Cloud (Milan data center).
EU AI Act Ready
Architecture compliant with the European AI regulation.
Made in Italy
Developed in Italy. Support and billing in Italian.
Meta Business Partner
Official partner for the WhatsApp Business API.
On your site in 5 minutes. No developers.
Two ways to integrate Humassistant. Pick the one that suits you: a plugin or a single line of code.
WordPress plugin
Install and activate. Done.
Time: ~ 2 minutes
HTML snippet
For any other website.
Time: ~ 1 minute
Si integra con gli strumenti che già usi
WhatsApp
Instagram
Messenger
Gmail
Google Calendar
Shopify
WooCommerce
Stripe
HubSpot
Zapier
Automate the chaos and all you get is automated chaos.
Most companies do not lose customers because they answer badly. They lose them because no one knows what was said, by whom, on which channel.
Francesco Sganga, founder of Humassistant
AI is useful, but only when the groundwork is there. That is why Humassistant does not sell automation: it sells a method. First you centralize, then you organize, then - only when everything is in place - you automate.
Honest pricing. No surprises.
Centralizing your channels is free, forever. You only pay if you want the AI to answer on your behalf.
Essential
Add an AI assistant to your conversations.
VAT excluded
- Everything in the Free plan
- Unlimited AI assistants
- 500 AI messages / month
- 5 MB of storage
- Onboarding included
- Illimitato conversation history
Enhanced
For those who have found their rhythm and now want to scale.
VAT excluded
- Everything in Essential
- 1.500 AI messages / month
- 3 GB of storage
- Illimitato conversation history
Executive
For teams handling high volumes and extensive knowledge bases.
VAT excluded
- Everything in Enhanced
- 7.500 AI messages / month
- 5 GB of storage
- Illimitato conversation history
Enterprise
Tailored solutions for large companies and high volumes.
Frequently asked questions.
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Centralize your company communications in 5 minutes. No credit card required.
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